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 “I bought my new Hyundai on 25.2.2011. I found Jake Weikert very helpful and he made the buying easy and enjoyable experience. 5 stars. Thank you. Jana 21.3.2011.” “Yes, I was happy with the purchase of my new vehicle – FPV Super Pursuit Ute. Super sales service from Craig Smith.” "1. Friendly team. 2. Honest and integrity. 3. Knowledgeable. 4. Only sell A1 maintained cars. 5. Great follow up. 6. Understand the philosophy of repeat business." “I purchased my first Getz from Adrian Brien in 2004. Was delighted with it so purchased another in 2010. I have always been very happy with staff, services, etc. 10 out of 10 from me.” “Recently, 6th April, I visited your used cars lot with a mild interest in an FG XR6, specifically the colour was to be EGO being what my BF XR6 was. One being in the yard, I spent some time looking over it and was approached by a salesperson who got the conversation going in the right direction. I took up the offer for an appraisal to be done on my BF and some numbers were then shuffled around. After about an hour, I said I would go away and think about it, and get back in touch the following day, which I did. I made a counter offer, and it was suggested to return to sort out the fine details. I’m happy to say that everything was finalized to my satisfaction and the paperwork was signed off at that time. The salesperson I dealt with was Aaron Watson and I wish to commend him on his ‘style’, his pleasant personality and most importantly, the simple fact that he did not employ any high pressure sales techniques so common in the trade. It was a pleasing experience dealing with Aaron/ADRIAN BRIEN AUTOMOTIVE." “I am very happy with the sales process. I was very pleased with Aaron and his dedication to answering my queries and finishing off the complete process. Many sales people could learn from him as to how it’s done. Thanks Aaron.” “Excellent cars (Hyundai) + absolutely first class service department. That’s why I’ve come back! Thanks Chelsea! Thank you. Louise. Lou Morrow.” "Definitely 5 star treatment from all members of the personnel associated with my purchase. The salesman (Anthony Tovey) was very professional in every way. More than happy to refer him to my friends. My trade in vehicle was worth more than I received, however, the new vehicle is great. Barry.” “Congratulations Daniel. Your efforts to engage us, your friendliness & willingness to go the extra mile were just great. All the best in your new career!!” - Joan & Don From Belair “Hi Justin, I thought that the way you dealt with someone (me!) who wasn’t sure that he wanted a new car, was excellent. Your follow-up phone calls were appropriate and the time that you took to explain all the features of the vehicle to my wife and I, was appreciated. You’re a very personable young man who made the sale because of yo…ur friendliness and lack of pressure. Even more impressive was the after sales service you gave when I discovered a small problem with the vehicle. Introducing me to the service and panel shop people who made arrangements to remedy the issue, gave me added confidence in your company. Thanks for doing that. The issue has now been dealt with to my satisfaction and I can get on with enjoying the vehicle. I’ve been positively impressed by every person I’ve spoken to at Adrian Brien Ford and will highly recommend the company to others.You in particular will get my recommendation. Regards, Ross.” “Hi Andrew, I thought I should acquaint you of my experiences with Adrian Brien Ford after purchasing a 2nd hand (2004) Pajero. Having mostly purchased family cars at govt auctions or privately and having heard some of the stories about used car dealers I was wary from the outset when I decided to purchase this Pajero. Within 1 week the LPG system was causing the car to stall so I rang the salesman, half expecting an excuse that LPG was not covered under warranty. Not so, the car was booked in promptly, and a loan car provided. As the gas could not be fixed by your service dept the car was sent out to a gas specialist. And the loan car I expected to be some older trade in but it was a low mileage FG Falcon. A week or so later the 4WD system started to play up, intermittently putting itself into 4WD and the dropping out with a loud clunk. As well low range would not engage and the indicator lights did not appear to be working properly. So I again contacted the sales person who went for a drive with me but of course everything worked perfectly except for the indicator lights. Nevertheless he agreed something was not right and it was booked in again. Another loan car, this time a ute as he knew we needed a wagon to move house. On the morning I was to return the car, after service dept advised the Pajero was ready, the salesman called to say he had driven the car again and it was NOT fixed and would be going to a Mitsubishi dealer for further attention. A few weeks later one of your PR girls called to check if I was happy with the car and service. I told her I thought the front rotors needed machining and was that covered under warranty ?. She immediately put me through to service dept who advised that was not really a warranty item but bring it in and they would skim the rotors – duly done and problem not entirely fixed but definitely much better. The point of this email is to say that I had low expectations of service from a dealer and I was quite wrong. The service all round has been excellent, no excuses or reasons why not but just a let’s fix the problem attitude. The sales person was Joel Mani and his commitment to making sure I was a satisfied customer has been absolutely outstanding. I cannot speak highly enough of his attitude and service ethic. I guess you don’t get a lot of emails like this but as a manager involved in marketing and customer service in tourism for the past 40 years I felt you would like to hear of my (very) good and positive experience with your organization. And if you want to use extracts from this email in any way as a testimonial please feel free to do so. Cheers, Rick “Mr Mark Whittington, Service Manager Adrian Brien Automotive, P.O. Box 269, St Marys SA 5042. Dear Mark. Exemplary Service and Appreciation re. For some time we have had mechanical problems with the above vehicle, a Hyundai Terracan Diesel. In desperation we brought it to Adrian Brien and after persistence and many frustrations Service Manager, Ivan Hosking and his team have finally fixed the problems. At all times Ivan has been extremely approachable and professional and we have particularly appreciated his willingness to listen to and follow through on our concerns. We look forward to a long and satisfying association. Thank you. Noelene and David.” “Rank Daniel Jones Excellent, better than great. Andy Killick was great also, arranged motor insurance everything was so easy. Very happy, will upgrade in 2 years.” “Overall service and attention from staff was outstanding. My only reservation is whether or not I was sold a vehicle which has good fuel economy as that was one of the things I stipulated was very important to me. Still testing the fuel economy in town & will let you know the outcome. The Ford Focus is a beautiful car to drive.” - Colin & Mandy From Aberfoyle Park “Bright, happy and helpful people. My requests have always been received with a smile.” “Friendly, staff who staisfy a customers every wish – then more. From Sales to Service to Spare parts you are treated with respect and in a friendly manner.” “Service & delivery was great. Promised a full tank of diesel but was just under 1/2 full. Not impressed. Service team were helpful at St Marys as had a problem with anti-locking brake on front passenger side. Guys at service centre Morphett Vale excelled when they did a second check on my wheel problem. Love my car.” Dear Andrew, I had my car serviced with you yesterday. I wish to let you know how very happy and pleased I am with everything. My Service Advisor was Ivan Hosking a thorough gentleman and a great credit to your company. Regards." "To The General Manager Adrian Brien Ford. I wish to relate to you my experience in my recent purchase of a demonstrator XR6T at Adrian Brien Ford I came in to look at the vehicle on 17/6/11 and spoke with Daniel Jones about a drive away price. After some mild negotiation we agreed on a suitable price and I told Daniel that I would consid…er purchasing the car after my bank had approved finance Daniel suggested that I speak with your relief business manager on the day Michael about finance options, I reluctantly agreed and showed Michael the deal my bank was offering and that if he could match or beat the offer I would seriously consider it Michael worked out what seemed to me quite a good deal and after talking about different options and considering for a while I agreed on the package offered and the deal was done, The paperwork was signed and completed and later that day I drove away in my new car. Later that evening I sat down and read through the contract thoroughly and found some conditions that I was extremely unhappy about and I honestly thought that I had been taken for a ride, (The conditions were the interest rate and the ability to make extra payments without penalty). After a restless night I managed to get hold of Michael to discuss my concerns, Michael assured me that my concerns were unfounded and that what we agreed upon was true and correct and he would follow up with ST George to confirm the above Michael rang me back later that day and confirmed that the finance was as he said it was and over the phone we discussed the area’s of the contract I was concerned about, It turned out I was wrongly interpreting the wording in the contract and Michael patiently talked me through it all and made further inquiries to double check and called me once again to confirm all was as we discussed I wish to convey to you my appreciation of the care and professionalism that Michael showed to me and I cannot state enough how happy I am with the service he provided. Both Daniel and Michael were very good to deal with and I felt the need to tell you what an excellent team you have working for you, They are both a credit to the company It has been a very positive experience dealing with Adrian Brien Ford and I will have no hesitation in recommending your company to others and dealing with you again in the future. Oh, And the car is awesome “Dear Mr Brown, We recently purchased two vehicles from your dealer and were assisted by one of your salesmen by the name of Ben Gebert. We have purchased many cars over the years and found Ben to be very helpful, polite and honest. All work we required to be done was honored. We would recommend Ben to anyone.Yours sincerely.” ”Dear Andrew. It has been our pleasure to conduct business with your dealership over the last two weeks, culminating in the purchase and pickup of a Hyundai ix35 yesterday. Having driven the vehicle for less than twenty four hours, it is difficult at this stage to assess all the wonderful features we fell in love with. But if the smiles on our faces as we drove around Adelaide yesterday are any indication, we are in for a long and satisfactory future together. Before we reached that stage, however, we had to be guided through the benefits and reasons why we should choose, firstly a new car and secondly, this particular model. And how fortunate we were when Andrea Gehan was our guide. As you would be well aware, there are many disparaging remarks about car sales staff and this is unfair, as we have found staff in other service industries who fail to understand their customer. But in Andrea, we found a gem! Her knowledge of the product was commendable and the confidence she instilled in us to decide on the Hyundai rather than the Toyota Rav4 was a decision which felt guided but not steamrolled. We were able to witness Andrea’s completely professional, yet warm and welcoming approach on three separate occasions and, not only did she respond to our every question, but had that all important ‘finger on the pulse” of the dealership. We were impressed with the ‘referral reward” cards included in the pack should we wish to promote your dealership and can assure you they will not be difficult to pass on, especially when Andrea’s name will accompany each referral. Thank you for a wonderful purchasing experience. Regards.” “Mark, Alice called at 3.07 in regards to the help she received from Ivan. After having her car serviced last week she ran into a problem this morning & her car stalled, only a minor problem it turned out to be. When she got to work she called Ivan who collected her car, fixed the problem & returned the car to her work. Alice would like to say thank you to Ivan & to let his Manager know that she felt he went above & beyond his duty & she said he is a very helpful person. She is really pleased with his service & doesn’t want to see anyone else except him in the future.” “CONVENIENCE AND THE PRODUCT I WANTED. I HAVE ONLY JUST PURCHASED MY VEHICLE AND HAVE ONLY HAD THE FIRST 1000 KM SERVICE DONE. AT PRESENT I HAVE NOT BEEN DEALING WITH THE COMPANY LONG ENOUGH TO HAVE LIKES OR DISLIKES. TO DATE THE SALES SERVICE I HAVE HAD IS SATISFACTORY. I PURCHASED A HIGHLANDER IX35 AND THE ONLY COMPLAINT IS THE REAR CARGO LIGHT IS NOT BRIGHT ENOUGH. FUTURE MODELS COULD HAVE ANOTHER LIGHT ON THE OTHER SIDE OR IT COULD BE POSITIONED HIGHER UP TO GIVE BETTER LIGHT IN THAT AREA. WELL LOOKED AFTER BY ALEX HILL.” “Where I had a great experience buying a new car. The salesman was great and I was very happy with dealing with him. The salesman Alex Hill should be recognised for his great service,friendly manner and the way he listened to what I was wanting and delivering this.” “Darren and I have been dealing through Adrian Brien Ford for the past 5 years. We have purchased 4 cars since and have been extremely happy with the company. Their service is fantastic, they remember who you are and make you “become part of their family”.Thank you so much Adrian Brien we will be long term customers… P.S. Thank you very much for your service, Daniel and Andy.Many regards Darren and Evelyn!” “Fast, efficient, friendly and a great deal! Awesome. Thank you Rick, Ron and Matt.” “Great Rating. I found Rick to be very informative and helpful. Love the way I did not feel pressured at all and he made himself available to speak to me when required. Took into account my ‘difficult week’ and worked with me.” “Congratulations to Jamie and Lisa on the purchase of their new Jeep Grand Cherokee! When asked about their experience with Adrian Brien Automotive, this is what they said “Adrian Brien Automotive is a dealership with a lot of variety, prestige and pride. They are very easy to relate to, honest and up front. Richard McLoughlin in JEEP sales was great. As well as Matt.” “Hi Joel, My wife and I purchased a couple of cars from you on the weekend being a Captiva and a Suzuki. I was dreading the whole process based on previous experiences and on 6 car yards we visited on the weekend unfortunately the experiences were not getting any better, apart from yourself. Although I could well have found suitable car options from most of the dealers we visited I chose to come back to you based on my initial experience. I was very comfortable with your approach, assistance and very confident with you knowledge of cars. I had complete faith that you were providing me with the right selection of cars to suit my needs and if we did not find them immediately that you would do the work to find more options. I work in the sales and service industry and it’s not often we get good feedback from customers hence my reason for this email. Can you please pass this on to your boss and I look forward to picking up the cars over the next few days and will certainly be providing your details to anyone looking to purchase a car. Best of luck for the future! Cheers.” “Great vehicles – great team.” "“From the initial contact our experience in the purchase of the new Jeep Grand Cherokee has been fantastic. We were kept up to date with the progress of the delivery date and all other details.” “Hey, all the staff at Adrian Brien made buying my new Jeep a pleasure. Richard, an enthusiastic young salesman has a bright future and holds his own very well. I run my own business and see the true value of trusted staff. As they say, your only as good as your worst team member. You are well trained and well presented. I will be happy if business goes well to continue any vehicle purchases through Adrian Brien in future years. You offered a great deal on a Jeep that I was looking for.” "“Very helpful. Kept us informed at all times, would recommend to other people. Very professional.” "“Fantastic level of service and professionalism. Eric great to deal with and absolutely no problems.” “Thank you for all your help and you have been very professional. All the best.” “Great service in trying circumstances when we were concerned about color. Went out of their way to get a vehicle for us to view and put our minds at ease. Well done Matt and Eric.” “Hi Richard, Just a quick email to thank you for all your assistance on the purchase of my Dodge Caliber. She is a dream to drive and I simply could not have chosen a better car for myself. Your sales ‘style’ is excellent Richard, I really enjoyed dealing with you. I did not feel pressured at any time through the buying process and found you to be supporting me in my decision rather than forcing my hand. Even though you are in the business of selling cars, I loved that you took the time to have my car on the showroom floor, complete with a balloon and plaque which made the experience so exciting for me. That was really great customer service on your part. The car is a gem. I am so impressed that I believe I will be in contact with you in 3 years when we are ready to ‘upgrade’ for the latest dodge again. Once again, thank you and kindest regards.” “It’s been a while now since I purchased my Mitsubishi 380 but I’ve been meaning to send feedback about Aaron Watson. I really appreciated Aaron’s customer service and knowledge – he had an excellent low-pressure manner that made it a very comfortable experience in buying a car through him. An excellent salesperson – I would thoroughly recommend him to others (and have!). Regards, Brad.” “May I say how much I appreciate the professional courteous informative and attentive service I received from Adrian Brien Jeep in negotiating the purchase of my new Grand Cherokee. I am positively grateful to Richard McLoughlin for looking after my needs so well. The whole transaction was a pleasure.” “Very happy with Eric and the team. Modifications great.” ”“Was not pushy and very helpful. We are pleased!” “I bought a Hyundai ILoad from Craig Smith early August I have never got better customer service in the time I have bought cars which is quite a few in 43 years of driving. Craig and his sales team are the best in the business and would highly recommend them to anybody looking to purchase a car. Along with this I received good sound financial advice from Peter Eblem.The service department, I was looked after by Ivan who was able to get the 1st service arranged around my schedule. I must not forget Tara who arranged the tinting of the windows. In all a very high professsional sales and service team and are highly recommended. Congratulations Craig on your 15 years with the company. I will definitely be back.” ”I found Mr Eric Teivans to be very knowledgeable and friendly when it came to customer service with car sales. Regards, Michael.” “Dear Sir, I recently purchased an Hyundai i30 from your dealership and am writing to express my appreciation for the way in which your staff carried out the transaction. Andrea Gehan who I dealt with was absolutely fantastic throughout the process without being pushy at all. She offered me every courtesy and service and made the entire purchase as effortless as possible. Andrea is to be commended for also fitting in with the expiration of the registration of my trade in vehicle and for keeping me informed at every stage. I previously had a finance relationship with another company but was happy to change to your recommended financier as a result of the time and effort that Michael put in to tailoring the numbers to fit my requirements. Not only was it a painless process but it required very little effort on my part.My brother, Chris, recommended I deal with you and purchase the vehicle and I now understand why.Thank you. Kind regards,
Ashley.” "It all started back in April this year when I purchased a second-hand FG XR6 from your used car section (Aaron Watson). I was completely satisfied with the car, but then saw the XR6 LIMITED EDITION on the FORD website and could see that it was great value for money. I phoned Adrian Brien Automotive on Monday the 12th September, spoke with Anothony Tovey, and subsequently visited the showroom that afternoon. Our discussions were straight forward, simple and most importantly, no high pressure sales atmosphere. So much so, that it was pretty straightforward in signing a sales order. I initially ordered a colour that had to be ordered on the factory, but within a week, changed my mind to a colour that was in stock, and took delivery on Friday 23rd September. I am delighted and completely satisfied with the car. I would have no hestitation in recommending Adrian Brien Automotive to any prospective Ford purchaser, as I believe I got a great deal in the changeover, dealing with very friendly and cooperative sales people, in particular Anthony, that clearly have a genuine enthusiasm in their job." “Right from when we walked into the dealership Eric was helpful, friendly and genuinely interested in us and our needs car wise. Thank you so much.” ”Eric has been of great help and we appreciate his efforts he put in making our deal as we desired. We wish him good luck for his future. ”Fantastic service and a very personal approach in which Rick was not at all pushy or demanding but extremely helpful in helping us find the right vehicle for us.” - Jarrod from Peterhead "Hi Andrew, Wanted to thank you, on behalf of Megan, for finding her 'dream' car. She is rapt and I know it wasn’t the easiest of requests to fulfil. Our experience with yourself, Ben and the rest of your team was outstanding, and would be happy to recommend Adrian Brien to anyone. My wife has her eye on the IX35’s so early next year(when the lease runs out on the current car) we will return. Once again thanks for your help. Cheers." "Sorry I have not been available when your Service Department was trying to contact me. I was most pleased with the service and courtesy that I received and am most satisfied. Please pass this message on to the Service Manager and my apologies to Lorna. I shall be back when the time comes around and shall await your letter reminding me. Thank you once again." "Hi Andrew, Gillian and I recently traded two cars and purchased a 2004 Suzuki Liana from your St Marys used car business. Your used car manager, Ben Bastian gave us outstanding service from the moment we enquired about purchasing a used car. In fact he gave us NEW car service! He listened to us and cheerfully followed up all the minor requirements we asked for. As Gillian said, he made us feel important and gave us confidence in your firm. One of the cars traded in was my Ford Laser that I had purchased from Adrian Brien some years ago. The customer service I was shown then was unsatisfactory and I vowed not to return. We came to your yard only to see if a Hyundai car would be comfortable for Gillian who has a back injury and then look elsewhere to buy! We mentioned to Ben that our daughter had a Liana and was very pleased with it’s performance. We were surprised to receive a phone call from him that evening to say he had found the perfect car for us. He was right! We will recommend Ben Bastian to anyone who would be purchasing a vehicle whether used or new in future. Regards. PS Lorna happened to ring us today. What a pleasant customer service staff member you have too!" "“Eric was very lovely to deal with. Great man!” “Eric was easy to deal with, friendly and competent. All aspects of our new vehicle were explained to us thoroughly. ” |